Privacy Policy

Last updated: 27 September 2024

Thank you for visiting our website and considering our services. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website and the services we provide. By using our website, you consent to the terms of this Privacy Policy.

1 Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you interact with our website, such as when you fill out contact forms, subscribe to our newsletter, or request services. The types of personal information we may collect include:

Name
Email address
Phone number
Company name (if applicable)
Other information you choose to provide

Usage Data and Analytics

We may collect non-personal information about your visit to our website, including your IP address, browser type, device information, operating system, and browsing behaviour. This information is collected through the use of cookies and similar tracking technologies. We use this information to analyse trends, administer the website, track users’ movements around the site, and gather demographic information about our user base. We may also use Google Analytics or other third-party analytics services to collect and analyse this data.

2 Legal Bases for Processing

For users in the European Economic Area (EEA), we process your personal data based on one or more of the following legal bases:

Consent: When you have given us explicit consent to process your data for specific purposes (e.g., marketing communications).
Contractual Necessity: When the processing is necessary for the performance of a contract with you (e.g., to provide the services you have requested).
Legitimate Interests: When the processing is necessary for our legitimate interests, provided that these are not overridden by your rights and interests (e.g., improving our services and website).
Legal Obligation: When the processing is necessary to comply with a legal obligation (e.g., maintaining records for tax purposes).

3 Use of Information

We use the collected information for the following purposes:

To provide and deliver the services you request from us
To communicate with you, respond to your inquiries, and provide customer support
To send you newsletters, marketing communications, and other updates, where you have provided your consent to receive such information
To improve and optimise our website and services
To comply with legal obligations and protect our rights

4 Sharing of Information

We may share your personal information with third-party service providers who assist us in operating our website, delivering our services, or conducting our business. These third parties are authorised to use your personal information only as necessary to provide these services to us. We may also disclose your information if required by law or if we believe that such action is necessary to:

Comply with a legal obligation or a court order
Protect and defend our rights or property
Prevent or investigate possible wrongdoing in connection with the website or services
Protect the personal safety of users of the website or the public

We do not sell, trade, or otherwise transfer your personal information to outside parties for their direct marketing purposes without your consent.

5 International Data Transfers

Your personal information may be transferred to and stored in countries outside of your jurisdiction, including Australia, where our servers are located. For users in the EEA, when we transfer your data outside the EEA, we ensure that it is protected by one of the following safeguards:

The country to which the data is transferred has been deemed to provide an adequate level of protection by the European Commission.
Standard Contractual Clauses (SCCs) approved by the European Commission, which ensure the protection of your personal data.

6 Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to comply with legal, accounting, or reporting requirements. The retention period depends on the nature of the information and the purposes for which it is processed.

7 Your Rights

You have the right to access, correct, update, or delete your personal information in our possession. You may also have the right to restrict or object to certain processing activities. You also have the right to:

For EU Users:

Right to be Informed: You have the right to be informed about how your data is being used.
Right to Data Portability: You can request a copy of your data in a commonly used format.
Right to Object: You can object to the processing of your data, particularly for direct marketing.
Right to Withdraw Consent: If we are processing your data based on your consent, you can withdraw that consent at any time.
Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your rights have been violated.

For California Users:

Right to Know: You have the right to request information about the categories and specific pieces of personal information we collect about you.
Right to Delete: You can request the deletion of your personal information.
Right to Opt-Out: You have the right to opt-out of the sale of your personal information.
Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising any of your rights under the CCPA.

To exercise these rights, or if you have any questions or concerns regarding our privacy practices, please contact us using the information provided below.

8 Data Security

We implement appropriate technical and organisational measures to protect the security of your personal information. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

9 Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand how our site is used. You can manage your cookie preferences through your browser settings or by using the opt-out mechanisms provided in our Cookie Policy.

10 Automated Decision-Making and Profiling

We do not engage in automated decision-making or profiling that produces legal or similarly significant effects on individuals.

11 Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by us. This Privacy Policy does not apply to such third-party websites or services. We encourage you to review the privacy policies of these third parties before providing any personal information.

12 Children’s Privacy

Our website and services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information.

13 Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated Privacy Policy on our website. Your continued use of the website after the posting of any modifications constitutes your acceptance of the revised Privacy Policy.

14 Contact Us

If you have any questions or suggestions regarding this Privacy Policy or our privacy practices, please contact us.

For EU users, you may also contact your local Data Protection Authority if you have concerns about the processing of your personal data.